MyHealth Patient Portal

To sign up for MyHealth, the patient must be at least 14 years old. They can either sign up online or in person with our team.

Parents, legal guardians, healthcare representatives, and foster parents can submit a request for proxy access to a patient’s MyHealth account. If a patient is 14 years old or older, they have the right to privacy for their own account and must approve the request for another party to review their records.

A proxy can see the patient’s medical records, immunizations, and test results. They can also message their care team and schedule appointments for them.

Once the proxy request is submitted, our team will review it. If the request is approved, the proxy will be granted access to the patient’s account. The proxy can then log into the patient’s account using their own username and password.

It’s important to note that proxy access to a patient’s MyHealth account is automatically disabled on two occasions:

• The patient’s 14th birthday. Oregon law gives teens the right to privacy over their health information once they turn 14. Proxy access can be re-enabled with the patient’s consent.
• The patient’s 18th birthday. Adults have the right to privacy over their health information. Proxy access can be re-enabled with their consent.

To re-enable proxy access, complete the request form and we’ll contact the patient to get their approval. Patients can also share their MyHealth account with another person following the instructions below.

1. Go to the Friends and Family Access page.
2. Click Invite Someone under the “Who Can See My Record?” section.
3. Enter that person’s name and email address, confirm the level of access, and click Send Invite. The invitation then appears as “Pending” at the top of the page.
4. Once an invitation is sent, the recipient will receive an email notification. This email will include a link for them to click to verify that they know the patient and accept the invitation.
5. Once the invitation is accepted, the patient will receive a notification. The “Pending” label will disappear next to the person’s name on the Friends and Family Access page. Patients can edit or remove someone’s access at any time by returning to this page.

Unfortunately, no. Due to different privacy regulations in other countries, MyHealth isn’t accessible outside the US. However, there are still ways to get the information you need:

• Medical Records: Submit an online request for records.
• Immunization Records: Contact us and we’ll send you a copy.

Important: Patients 14 and older must approve requests to release their medical records, except for immunizations (accessible to parents/guardians of patients under 18).

To schedule an appointment, follow these steps:

1. Switch over to the patient’s MyHealth record.
2. Go to Find Care > Schedule an Appointment.
3. Choose the provider or appointment type you want and select an appointment time that works for you.

Appointments can only be scheduled with a Metropolitan Pediatrics provider that the patient has seen previously. To schedule an appointment with a new provider, you can either book a visit on our website or call us at 833-PDX-KIDS.

Here are the steps to cancel or reschedule an appointment through MyHealth:

1. Switch over to the patient’s MyHealth record.
2. Go to My Record > Visits.
3. Select the appointment you want to cancel or reschedule from the “Upcoming Visits” list.
4. If you want to cancel the appointment, click Cancel appointment, enter any comments, and click Confirm cancellation.
5. If you want to reschedule the appointment, click Reschedule appointment and select a new appointment time that works for you.

If the appointment is coming up soon, you might not be able to cancel it through MyHealth. In that case, you’ll need to call the clinic to cancel.

Three days before an appointment, the patient or their proxy will receive an email notification with a link to start the check-in process. Click the link to pay the visit copay, update the patient’s information, and complete any required health screeners. This will help us get started right away when your family arrives for the appointment.

If you can’t find the email, you can log into MyHealth and go to the Appointments and Visits page, then select eCheck-in for your appointment.

1. Switch over to the patient’s MyHealth record.
2. Go to My Record > Health Summary > Immunizations.
3. You’ll see a list of all the immunizations the patient has received.
4. To print a copy of the patient’s immunizations, click on the printer icon.

1. Switch over to the patient’s MyHealth record.
2. Go to My Record > Medications.
3. Click Request Refill below the medication.
4. Select a delivery method, pharmacy, and pickup date and time that’s convenient for you, if applicable. Click Next.
5. Review the details of the refill request and click Submit.

You’ll receive a MyHealth message when the refill request has been sent to the pharmacy.

To review the insurance information Metropolitan Pediatrics has on file, go to Insurance > Insurance Summary. On this page, you can update the patient’s coverage, replace insurance card photos, remove coverage, or add new coverage.

• If you have a MyHealth account, you can log in and pay your bill.
• If you don’t have a MyHealth account, you can pay as a guest with the account number on your statement.

If you’re unable to pay the entire balance in full, you can set up a payment plan to pay a smaller amount each month.

Yes, MyHealth has a mobile app called MyChart. Here are the steps to download and install the MyChart app on your mobile device:

1. Go to the App Store or Google Play.
2. Search for “MyChart”.
3. Download the MyChart app.
4. Open the MyChart app.
5. Select Legacy Health* as your healthcare provider.
6. Log in with your MyHealth username and password.

Once you are logged in, you can access all the MyHealth features on your mobile device.

*Metropolitan Pediatrics works with Legacy Health to manage and support MyHealth.