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Westside Office

Parent & Family Advisory Group

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Metropolitan Pediatrics – Westside is seeking individuals to be a part of a Parent & Family Advisory Group!

What is a Parent & Family Advisory Group?

A group of parents/guardians and clinic staff who meet every other month to promote improved relationships for those receiving care. This group will provide a way for parents/families to review or create office policies and programs, and open the lines of communication with clinic staff to address how Metropolitan Pediatrics – Westside can better serve the needs of patients and families.

Members are expected to:

  • Commit to a 1-year term
  • Attend bimonthly meetings
  • Be able to listen to different opinions and share different points of view
  • Respect the ideas of others
  • Speak comfortably in a group
  • Get along with many different kinds of people
  • Work as part of a team


What is the purpose of Parent/Family Advisors?

  • To offer a safe venue to provide input in a setting where they are receiving care
  • To promote improved relationships between parents, families, patients, and staff
  • To open lines of communication between patients, parents, families, and staff
  • To offer an opportunity for patients, parents, and families to provide input into policy and program development and actively participate in the development of new programs and services

The Parent & Family Advisory Group is an autonomous, self-governed entity with the support and guidance of Metropolitan Pediatrics – Westside.

Mission:

The Parent & Family Advisory Group will enhance the patient and family experience in interactions with the healthcare team at Metropolitan Pediatrics – Westside. It will integrate the patient and family perspective into the planning, delivery, and assessment of healthcare at Metropolitan Pediatrics – Westside.

Guiding Principles:

Patients and families feel cared for during their entire experience at Metropolitan Pediatrics – Westside. Each patient and family is unique with diverse needs; not solely a “medical condition” to be treated.

Each healthcare staff member is a caregiver whose role and responsibility is to meet the needs of each patient and family, while maximizing patients’ opportunities for choices and respecting those choices.

Parent and families are engaged as partners and collaborators in every step of care.

The work of the Parent & Family Advisory Group will be to apply “best practices” in a way that is measurable in order to ensure that their impact on the patient and family experience is positive.

Coordinated and continuous care leads to a positive patient experience and outcomes.

Objectives:

The Parent & Family Advisory Group:

  • Ensures the healthcare team provides optimal patient experience
  • Maximizes patient opportunities and resources
  • Ensures that patients and parents are engaged in healthcare decisions
  • Assists in making the clinic welcoming and inviting to patients and families, ensuring a pleasant and comfortable experience for patients and families
  • Ensures that the clinic will be viewed in the community as demonstrating “best practices” and as a healthcare resource

Values:

The Parent & Family Advisory Group supports the following:

Dignity and Respect: The clinic listens to and honors patient and family perspectives and choices. Patient and family knowledge, values, beliefs, and cultural backgrounds are incorporated into care planning and decision-making.

Information Sharing: The clinic shares and communicates complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete, and accurate information in order to effectively participate in care and decision-making.

Participation: Patients and families are encouraged and supported in participating in care and decision-making at a level that they choose.

Collaboration: Parents, patients, families, and healthcare providers collaborate in policy and program development, implementation and assessment, and in facility design and education.

Parent & Family Advisory Group Membership:

The group will be comprised of parents/guardians from a broad spectrum of the practice and various clinical staff, including the psychologist and a physician liaison.

Voting will be a simple majority of those present.

Terms: Members may serve one-year terms to assure continuity for a maximum of three years. After one year off, the members are eligible for re-membership.

Terms are to be rotated to ensure overlap of members.

Recruitment: Candidates may be referred by staff, group members, or physicians.  Candidates expressing interest and those referred by staff will be considered and interviewed. Once selected, members will attend an orientation and education/training regarding member roles and responsibilities, confidentiality, and group decision-making. Members will also be asked to sign a Confidentiality Agreement.

Reporting: Minutes will be taken at every meeting and a copy given to all members no less than one week before the next meeting.

Removal/Resignation: A member may resign at any time by submitting a written letter to the Parent & Family Advisory Group. A member may be asked to resign for failure to abide by the charter.

Roles & Responsibilities:

Members are expected to:

  • Respect confidentiality at all times
  • Demonstrate a commitment to the Parent & Family Advisory Group model by upholding the Mission and Values
  • Be accountable to those they represent
  • Attend regularly scheduled Parent & Family Advisory Group meetings and annual events
  • Share personal experiences, stories, observations, and opinions as a parent or family member
  • Additionally, reach out to and listen to other parents, families, patients, staff, and community members as opportunities arise
  • Be committed to improving care for all patients and families
  • Respect the collaborative process and the forum to discuss issues, be willing to listen to and consider different points of view, share ideas for improvement, and encourage others to do the same
  • Share both positive and negative experiences in a constructive way

Staff, Physician, and Leadership Role Definition and Responsibility:

Additional staff and subject matter experts will be invited to meetings to obtain feedback from the group on related issues, provide input, and educate members on specific topics as needed.

Parent Advisory Staff Liaison:

The liaison is responsible for overall support, management, and accountability for the group in partnership with Metropolitan Pediatrics – Westside.

In addition to general advisory management duties, the staff liaison supports the group and its members, and helps ensure that their activities are meaningfully integrated into changes and improvements within the clinic. The Staff Liaison is the lead contact for others in the clinic or in the community seeking to be included on the agenda.

Clinic Staff Group Members:

Members of the group who are clinic staff must attend the group meetings and make time to implement initiatives between meetings. Staff is expected to complete any orientation or training necessary for any group members.


What is a Parent/Family Advisor?

Someone who:

  • Volunteers their time to work with a healthcare organization to share their insights, thoughts, and opinions about what works and doesn’t work for people receiving services
  • Can provide fresh insights on what it’s like to receive services from the healthcare system
  • Can bring not only their own ideas, but the thoughts and ideas of others

What do Parent/Family Advisors do?

  • Bring diverse ideas and experiences to conversations about ways to improve healthcare programs, policies, services, communication, and tools
  • Talk about and help others talk about ideas so that Metropolitan Pediatrics – Westside can provide better healthcare
  • Work together with Metropolitan Pediatrics – Westside staff and physicians in planning programs

What qualifications or qualities does an Advisor need?

  • Share insights and experiences in ways that others can learn from
  • See beyond his/her own personal experiences
  • Show concern for more than one issue or agenda
  • Respect diversity and differing opinions and perspectives
  • Listen well
  • Speak comfortably in a group with candor
  • Enjoy working with others on solutions